1. Account & Payments
Accounts and Payments at FLYEAH - Secure and Convenient Shopping Experience
Secure Payment Options:
At FLYEAH, we prioritize the security of your transactions. We offer a range of secure payment options to choose from, ensuring that your personal and financial information is protected. You can make payments using major credit and debit cards, as well as popular digital payment methods. Rest assured, your sensitive data is encrypted, and we adhere to the highest industry standards to safeguard your privacy.
User-Friendly Accounts:
Creating an account with FLYEAH is quick and easy. Simply click on the "Sign Up" button and provide the necessary details. By creating an account, you gain access to a personalized shopping experience. You can save your shipping addresses, track your orders, view your purchase history, and receive exclusive offers and updates tailored to your preferences.
Order Tracking:
Once your order is confirmed, you can easily track its status through your FLYEAH account. We'll keep you informed at every step of the delivery process, so you know exactly when to expect your mobile spare parts and accessories.
Fast and Reliable Shipping:
We understand that timely delivery is crucial. Our dedicated logistics team ensures that your orders are dispatched quickly and efficiently. Depending on your location, we offer various shipping options to cater to your needs.
Easy Returns and Refunds:
Your satisfaction is our top priority. If, for any reason, you are not satisfied with your purchase, you can initiate a return through your FLYEAH account. We have a hassle-free return policy that allows you to return eligible products within a specified period. Once the return is processed, you can choose to receive a refund or exchange the item.
Exceptional Customer Support:
If you have any questions or need assistance with your account, payments, or any aspect of your shopping experience, our friendly customer support team is here to help. You can reach us through our contact page or via email, and we'll promptly respond to your inquiries.
Data Privacy:
Your trust is essential to us, and we are committed to protecting your data. We follow strict data privacy practices and adhere to relevant regulations to ensure that your personal information is kept secure and confidential.
Shop with confidence at FLYEAH, where accounts and payments are made easy and secure. Explore our extensive collection of mobile spare parts and accessories, and elevate your mobile phone experience with us!
2. Manage Orders
Order Management at FLYEAH - Streamlined and Efficient Process
At FLYEAH, we understand the importance of effective order management to ensure a seamless shopping experience for our valued customers. Our order management system is designed to be user-friendly and efficient, providing you with transparency and control over your purchases. Here's how we manage orders at FLYEAH:
Order Placement:
When you find the mobile spare parts and accessories you need, placing an order is a breeze. Simply add the items to your cart and proceed to checkout. If you have a FLYEAH account, your shipping and payment information will be saved, making the process even faster.
Order Confirmation:
After you complete the checkout process, you will receive an order confirmation email. This email will contain all the essential details, including your order number, purchased items, shipping address, and payment information.
Order Processing:
Our team swings into action as soon as your order is confirmed. We process orders promptly to ensure quick shipment. Our inventory management system ensures that we have the products in stock, and if there are any delays or issues, we will communicate them to you promptly.
Order Tracking:
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your package and know when it will arrive at your doorstep. Tracking information is also available within your FLYEAH account, allowing you to conveniently check the progress of your delivery.
Real-Time Updates:
Throughout the order fulfillment process, you will receive real-time updates via email or SMS. These updates include order status changes, tracking information, and any relevant notifications regarding your purchase.
Efficient Customer Support:
If you have any questions or concerns regarding your order, our customer support team is here to help. You can reach out to us through various communication channels, and we will assist you promptly and professionally.
Order Modifications and Cancellations:
Should you need to modify your order or cancel it for any reason, you can do so through your FLYEAH account or by contacting our support team. Please note that certain modifications may only be possible within a specific time frame or before the order has been shipped.
Order History:
Your FLYEAH account keeps a comprehensive record of your order history. This feature allows you to access your previous purchases, track the status of ongoing orders, and reorder your favorite products with ease.
At FLYEAH, we strive to provide a seamless and enjoyable shopping experience. Our dedicated team is committed to ensuring that your orders are managed efficiently from start to finish, so you can focus on enjoying your mobile spare parts and accessories hassle-free. Thank you for choosing FLYEAH as your trusted partner for all things mobile!
3. Returns & Refunds
FLYEAH Refund Policy - Your Satisfaction, Our Guarantee
At FLYEAH, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with the mobile spare parts or accessories you received, we offer a transparent and customer-friendly refund policy to ensure your peace of mind.
Eligibility for Refunds:
To be eligible for a refund, the following conditions must be met:
1. Product Condition: The item must be unused, undamaged, and in its original packaging. We cannot accept returns or process refunds for products that have been used, damaged, or altered after delivery.
2. Timeframe: You must initiate the refund process within the specified time frame, typically within 30 days of receiving the product. After this period, we may not be able to process your request.
3. Valid Reason: Refunds are generally issued for valid reasons, such as receiving a defective product, the wrong item, or if the product does not match the description on our website.
Refund Process:
If your return meets the eligibility criteria, you can initiate the refund process through your FLYEAH account or by contacting our customer support team. Here's what you can expect:
1. Initiating the Refund: Provide us with the necessary details about your order and the reason for the refund request. Our support team will guide you through the process.
2. Product Return: Depending on the situation, you may be required to return the product to us. We will provide you with the necessary instructions and shipping details.
3. Inspection and Verification: Once we receive the returned item, our team will inspect and verify its condition. If it meets the eligibility criteria, we will proceed with the refund.
4. Refund Processing: Refunds are typically processed using the same payment method used for the original purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Non-Refundable Items:
Certain items may not be eligible for refunds, including:
- Gift cards or vouchers
- Downloadable software or digital products
- Products that have been damaged or used by the customer after delivery
Shipping Costs:
Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to an error on our part (e.g., sending the wrong item).
Damaged or Lost Items:
In the rare event that your item arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution.
Contact Us:
If you have any questions or need assistance with the refund process, please reach out to our customer support team. We are here to help and ensure that you have a positive shopping experience with FLYEAH.
Please review our refund policy carefully before making a purchase. We value your trust and are committed to providing you with the best service possible. Thank you for choosing FLYEAH as your preferred destination for mobile spare parts and accessories.
4. Replacement & Cancellation Policy
Replacement Policy
Replacement of a product is allowed only under the following circumstances:
- The customer can replace the product unit received within 7 days from the date of delivery and get a replacement unit delivered to the customer.
- Replacement can be made if the customer establishes that the product was delivered in defective condition or has physical damage within 24 hours of receipt of the product
- Replacement with a fresh box unit can be provided to the customer if the customer establishes that the product delivered is not functioning properly within 7 days from the date of delivery.
- In case of receipt of damaged or defective items please report the same to our website support team. The request will, however, be entertained once a Flyeah team member has checked and determined the same at his own end. This is typically reported back to the customer within 24 hours of receipt of the products by Flyeah
- In case you feel that the product received is not as shown on the site or as per the specifications, you must bring it to the notice of our website support team within 24 hours of receiving the product. The website support team after looking into your complaint will take an appropriate decision.
- In case of replacement, the whole product package with the product and its accessories intact will be picked up by the courier boy arranged by us.
- A product will not be replaced under the following circumstances:
- The customer is not happy with the look/sound quality of a defect-free product
- Physical damage not notified within 24 hours of receiving the product
- An electrical surge or any damage caused by the user.
Please see that no return or refund shall be provided. However, the customer can replace the product unit received within 7 days from the date of delivery and get a replacement.
Cancellation Policy
We believe in helping our customers as far as possible and have therefore a liberal cancellation policy. However, under this policy:
- Cancellations requests will not be entertained if the orders have already been communicated to the customers and they have initiated the process of shipping them.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that have been obtained on special occasions. (These are limited occasion offers and therefore cancellations are not possible.)
Product Pricing
- Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserve the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that this happens, we will give a full refund of all money received from the customer.
- Prices are subject to change without advance notice.
- All prices on this web site in Indian Rupees. For international cards used on the site, the bank's applicable exchange rate and charges will apply. We have no jurisdiction over this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument
- All orders are acknowledged at current pricing. We will bill at the price in effect at the time of receipt of money and raising of an invoice.
- Our products are liable for GST in India.
Security
- Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the website is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind.
- Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided is authorized and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.
- To report security vulnerabilities affecting any of our products send an email to info@imaginemarketingindia.com.
Out of Stock situations
- Our endeavor is to ensure that all products listed on the site are available in stock for dispatch to the buyer. However, in case the same is not available for any reason, we are liable to process the refund.
Delivery of products
- Purchases are shipped from our own or third-party warehouses/ stores or offices from various points in India. Our endeavor is to make the products reach you within 7-10 Business days from receipt of order and payment depending on the address for delivery.
- Order deliveries will be made by our own staff or third-party courier and logistics companies or Postal Services usually between 10.30 am – 7 pm Monday –Saturday.
- Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order.
- Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order
- We are not responsible for damage to products after delivery.
- All claims, if any, for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also, the said shortage of goods needs to be highlighted and signed on the Proof of delivery copy and returned to the delivery person.
- In case your order has not been delivered but is reflecting “Delivered” on the tracker, please highlight it within 24 hours, or else we will not be able to process your request.
Delivery Charges
- Shipping and handling rates may vary based on product, packaging, size, volume, type, and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
5. Warranty Terms & Conditions
- Warranty coverage for all products is mentioned on the product details page in the warranty section. If the product has an applicable warranty, then the duration is also mentioned below the coverage details.
- If the product has a warranty applicable, then the warranty period starts from the delivery date and time of the first shipment of that product or 5 days from the date and time of the first shipment of that product, whichever is earlier.
- The warranty does not cover any damages or losses caused by postal or shipping services (courier company). We recommend you carefully to check the package contents according to the packing list in front of the postal service or shipping company representative. Also please do not accept the shipment if they are physically damaged or have been opened before delivery.
- All defective items being returned must be packed as if they were new and working. Failure to do so may invalidate the warranty. We are not responsible for goods that are damaged during shipment or misused/abused by the customer/carrier.
- If ANY warranty seal is broken or has been tampered with, the product will no longer have any warranty, and we will no longer be liable for the repair or replacement of your product.
- The purchased product might contain more than 1 warranty seal. In this case, each and every warranty seal must be intact, and should not be broken or tampered with. If any of the seals are found broken or tampered with, then the product will no longer have any warranty.
- Before you buy any items, please ensure that you have verified compatibility with your requirements and your handset. We will not take any responsibility and will not accept returns for items purchased that are not compatible with your requirements or your mobile phone.
- The in-Screen Fingerprint sensor, proximity sensor, or any other in-built sensors does not work on the compatible combo display folders.
- Battery capacity (mAh) varies from supplier to supplier and will be different than the one which comes with the handset.
- Flex, PCB, and modules do not come with the components installed.
- Full Housings or body does not include middle and side keys.
- Purchaser is responsible for all shipping costs on all products returned to us for warranty repairs. Please allow up to "10" business days for our technician team to check out your returned items.
- Products sent to us for any replacement, repair, or any other purpose should be collected back within 14 days of arrival. After that, we will be forced to destroy the product and consider the case closed. We levy no storage charges.
- The images shown in product details can be different from the actual product.