At FLYEAH, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with the mobile spare parts or accessories you received, we offer a transparent and customer-friendly refund policy to ensure your peace of mind.
Eligibility for Refunds:
To be eligible for a refund, the following conditions must be met:
1. Product Condition: The item must be unused, undamaged, and in its original packaging. We cannot accept returns or process refunds for products that have been used, damaged, or altered after delivery.
2. Timeframe: You must initiate the refund process within the specified time frame, typically within 30 days of receiving the product. After this period, we may not be able to process your request.
3. Valid Reason: Refunds are generally issued for valid reasons, such as receiving a defective product, the wrong item, or if the product does not match the description on our website.
Refund Process:
If your return meets the eligibility criteria, you can initiate the refund process through your FLYEAH account or by contacting our customer support team. Here's what you can expect:
1. Initiating the Refund: Provide us with the necessary details about your order and the reason for the refund request. Our support team will guide you through the process.
2. Product Return: Depending on the situation, you may be required to return the product to us. We will provide you with the necessary instructions and shipping details.
3. Inspection and Verification: Once we receive the returned item, our team will inspect and verify its condition. If it meets the eligibility criteria, we will proceed with the refund.
4. Refund Processing: Refunds are typically processed using the same payment method used for the original purchase. The time it takes for the refund to appear in your account may vary depending on your payment provider.
Non-Refundable Items:
Certain items may not be eligible for refunds, including:
- Gift cards or vouchers
- Downloadable software or digital products
- Products that have been damaged or used by the customer after delivery
Shipping Costs:
Please note that shipping costs are non-refundable, and you will be responsible for any return shipping fees unless the return is due to an error on our part (e.g., sending the wrong item).
Damaged or Lost Items:
In the rare event that your item arrives damaged or is lost during transit, please contact our customer support team immediately. We will work with you to resolve the issue and provide a suitable solution.
Contact Us:
If you have any questions or need assistance with the refund process, please reach out to our customer support team. We are here to help and ensure that you have a positive shopping experience with FLYEAH.
Please review our refund policy carefully before making a purchase. We value your trust and are committed to providing you with the best service possible. Thank you for choosing FLYEAH as your preferred destination for mobile spare parts and accessories.
Replacement of a product is allowed only under the following circumstances:
We believe in helping our customers as far as possible, and has therefore a liberal cancellation policy. However, under this policy:
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
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